Our Commitment to Accessibility & Inclusion
The people who need care guidance most are often the ones least served by the way it's usually presented. Health Phase is built so that older adults, people with disabilities, and caregivers of every background can actually read, understand, and use what we publish.
Why this matters to us
Accessibility isn't a checkbox for a care-guidance site — it's the whole point. Our readers include people with low vision, limited dexterity, hearing differences, cognitive fatigue, and the very real exhaustion of caregiving itself. If the guidance is hard to read, it fails exactly the people it was written for.
Inclusion matters just as much. Families come in every shape: spouses and partners, adult children, grandchildren, chosen family, friends and neighbours. People manage care across languages, cultures, budgets, and living situations. We try to write in a way that welcomes all of them, without assuming a single "standard" family or a single way of doing things.
What we commit to
Practical commitments that shape how every page is written and built.
Readable by design
Plain language, generous text size, strong colour contrast, and clear headings — so pages stay legible for low-vision readers and tired eyes.
Read the guide
Built for assistive tech
We aim to keep our pages usable with screen readers, keyboard navigation, and browser zoom and large-text settings.
Read the guide
Jargon translated
Medical and equipment terms are explained in plain words, with a Glossary & FAQ for anything unfamiliar.
Read the guide
Inclusive of every family
We write for diverse caregivers and households, and avoid assumptions about who is doing the caring or how a family is shaped.
Read the guide
Dignity first
Sensitive topics — incontinence, lifts, advanced care — are covered with respect for the person receiving care, never in a way that diminishes them.
Read the guideHow we keep improving
Accessibility is never finished. We review our content and design with these needs in mind and treat reader feedback as one of the most valuable things we receive. If something on this site was hard for you to read, use, or understand — too small, too unclear, hard to navigate with assistive technology — we want to know.
- Tell us what didn't work. Specific feedback ("the text was too small on my phone," "the menu was hard to use with a screen reader") helps us fix the right thing.
- Ask for a plainer explanation. If a guide left you more confused, that's on us to improve — reach out and we'll do better.
- Suggest what's missing. If a situation, language need, or family structure isn't reflected here, we'd genuinely like to hear it.
For the formal, standards-focused version of our accessibility commitments, see our Accessibility Statement.
Care guidance that only some people can read isn't really guidance. We measure ourselves by whether the most tired, most overwhelmed reader can still follow along.— Health Phase
Something hard to read or use?
Tell us — accessibility feedback genuinely shapes what we fix next. We're grateful for it.